Frequently asked questions

The most common questions

How will I know if a special request is confirmed?
Can I request early check-in/late check-out?
Where can I check my booking details and status?
How will I know if a special request is confirmed?
Can I choose the type of bed I want, request a smoking or non-smoking room?
When do I get a confirmation email?
How can I cancel my booking?
If I have booked accommodation, how can I check my cancellation policy?